Only the deaf and hard of hearing and people with aphasia can book by email. You must first submit a doctor’s certificate to the switchboard confirming that you meet the conditions. Only then can you make a booking by email.
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Quote your customer number.
If you are calling for the first time, we will create a customer number for you. You must provide your name, address and telephone number for this. Let us know if you have a mobile number or an email address.
Tell us the complete journey you want to do, even if you know that part of it will involve using a regular service or a train. We can then allow enough time for your transfer.
Other information we need to plan your journey:
When do you want to leave (date and time)?
Where will you get on and off?
Will you be travelling alone or with others?
To cancel your reservation, call the dial-a-bus exchange in advance.
Is the control panel closed when you want to cancel? Then pass it on afterwards during opening hours. This way you avoid a fine and / or suspension.